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In this blog article we will see how we can call Power Automate in Power Virtual Agent. In continuation of my previous blog where we have seen how we can create Chatbot using Power Virtual Agents. In my previous blog, we have considered a scenario where the users or prospects browsing the company’s website for a specific product and later the users or prospects was interested in the product. Further, the system would capture a few details like “First Name”, “Last Name” and “Mobile Number” in the Dynamics 365 Customer Engagement environment as a Lead record. We have passed the parameters from the Power Virtual Agents to Power Automate to capture the information in Dynamics 365 Customer Engagement environment.
Let us move ahead and see how we can call Power Automate in Power Virtual Agent to capture the information in Dynamics 365 Customer Engagement environment.
Hope this help!
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