At Zero2Ten, we are constantly looking for ways to help Manufacturing Organizations improve the way that they market, sell and service their customers. We have written a number of blog posts on the topic and over the past 6 months we have come out with some additional ways to help these organizations supported by both the release of Microsoft Dynamics CRM 2013 and the release of the Zero2Ten CRM for Manufacturing Solution that address common business processes that Manufacturing customers do every day.
In this blog post, I am going to focus on one key area that we see many manufacturers want to address and improve upon which is the process of getting more accurate forecasts back to their Manufacturing Operations of what customers are really going to buy versus the “Plan”.
Improve Sales Forecast Tracking
We have taken the work we have done with a number of Manufacturing Customers on Sales Forecasting and have included it in our Solution. Overall, these customers are looking to improve the process of tracking their Forecasts for their products with current customers by Product, Region, Sales Rep and Time Period. In some situations, they also wanted to align these forecasts back to a Customer Program or even a major Contract that they had already won. What was critical in each situation was to get more real time and accurate forecasts back to the Manufacturing Operations to do better demand planning.
While many customers track this information differently, there are 3 common components to the process:
In our CRM for Manufacturing Solution we have addressed a couple of key requirements that come up most often around this process:
If you would like to know more about how we have tailored CRM for Manufacturing, reach out to us!