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Voice of Customer Survey Response

Microsoft Dynamics CRM Forum

Chadi Tannous asked a question on 12 Oct 2018 5:13 PM
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I created a new instances and configured Voice of the customer. however they survey responses are not being created in crm after a survey is submitted.

anyone knows a way to fix it ?

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Read this for how to “Retrigger response processing”: www.marksgroup.net/.../dynamics-365-voc-survey-responses-arent-received

It involves Azure storage & web roles to sync to CRM entity which may be stale. This will restart the sync up.

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Chadi Tannous responded on 13 Oct 2018 4:04 PM
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Thank you for your reply

but this was feasible in the old version of VOC not the new one

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Dynamics365 Rocker responded on 15 Oct 2018 3:11 AM

Are you receiving response of other surveys?

If not then there may be problem in sending survey invitation.

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Suggested Answer

Read this for how to “Retrigger response processing”: www.marksgroup.net/.../dynamics-365-voc-survey-responses-arent-received

It involves Azure storage & web roles to sync to CRM entity which may be stale. This will restart the sync up.

Reply

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