Question Status

Verified
Derek Olson asked a question on 17 Jul 2012 11:19 AM

Dynamics CRM Community -

Microsoft is already aware of a loss of functionality within the Dynamics CRM Online service and has resources working quickly to resolve the unplanned service interruption.

Impact: %Unknown

Report rendering issues specific to creating, editing, deleting, or running custom and out of box reports

**If you are NOT experiencing something like the description above, but need assistance to resolve another problem, please submit a support incident. A CRM Online technical support resource will be in touch with you as soon as possible. Thank you! – Dynamics CRM Online Team

Thank you!

-Dynamics CRM Online Team

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Derek Olson responded on 18 Jul 2012 10:21 AM

Status update:

Changes have been made to the report servers and we have been monitoring this since 3:00pm CST yesterday. Further update should come this afternoon.

**If you are NOT experiencing something like the description above, but need assistance to resolve another problem, please submit a support incident. A CRM Online technical support resource will be in touch with you as soon as possible.

Thank you!

-Dynamics CRM Online Team

Reply
Derek Olson responded on 19 Jul 2012 8:23 AM

Status update:

Monitoring has been extended from yesterday to today for another 24 hours.

**If you are NOT experiencing something like the description above, but need assistance to resolve another problem, please submit a support incident. A CRM Online technical support resource will be in touch with you as soon as possible.

Thank you!

-Dynamics CRM Online Team

Reply
Verified Answer
Derek Olson responded on 19 Jul 2012 2:19 PM

Dynamics CRM Community -

The unplanned service interruption that occurred on July 17th has been resolved. We apologize for any inconvenience. Because this issue is now resolved, it will not be necessary to log a support case to report the issue.

Thank you again for your patience.

-Dynamics CRM Online Team

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Verified Answer
Derek Olson responded on 19 Jul 2012 2:19 PM

Dynamics CRM Community -

The unplanned service interruption that occurred on July 17th has been resolved. We apologize for any inconvenience. Because this issue is now resolved, it will not be necessary to log a support case to report the issue.

Thank you again for your patience.

-Dynamics CRM Online Team

Reply