Question Status

Verified
Shahzeb Dogar asked a question on 27 Jan 2015 1:17 AM

Hello,

i was searching for alternate ways to integrate CRM 2013 with social media like Facebook and twitter without any third party tool, but didn't get any thing.

if you guys can suggest anything. so please do

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Suggested Answer
Deepesh Somani responded on 27 Jan 2015 3:19 AM

See the sdk's of Facebook and twitter. For example one for facebook : http://facebooksdk.net/

If my answer helped you, Please mark it as verified answer.

Thanks and Regards,

Deepesh Somani

My blog: http://dynamicsofdynamicscrm.wordpress.com/

Dynamics CRM MVP,

Microsoft Specialist: Dynamics CRM 2015 Installation, Dynamics CRM 2015 Application

Microsoft Specialist: Microsoft Dynamics CRM 2013 Applications,Extending Microsoft Dynamics CRM 2013,Microsoft Dynamics CRM 2013 Deployment,Microsoft Dynamics CRM 2013 Customization and Configuration

MCTS: Dynamics CRM 2011

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Shahzeb Dogar responded on 27 Jan 2015 3:26 AM

Thanks Deepesh,

can you provide me any article related this to integrate Facebook with CRM using SDK development ?

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Verified Answer
Deepesh Somani responded on 27 Jan 2015 3:32 AM

As it is more of a add-on companies sell on top of CRM, I am afraid that you might not find many samples.

If my answer helped you, Please mark it as verified answer.

Thanks and Regards,

Deepesh Somani

My blog: http://dynamicsofdynamicscrm.wordpress.com/

Dynamics CRM MVP,

Microsoft Specialist: Dynamics CRM 2015 Installation, Dynamics CRM 2015 Application

Microsoft Specialist: Microsoft Dynamics CRM 2013 Applications,Extending Microsoft Dynamics CRM 2013,Microsoft Dynamics CRM 2013 Deployment,Microsoft Dynamics CRM 2013 Customization and Configuration

MCTS: Dynamics CRM 2011

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Shahzeb Dogar responded on 27 Jan 2015 3:37 AM

Yes, it is an issue i am unable to find any example related this yet.

if you find any please let me know.

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Verified Answer
Aileen Gusni responded on 27 Jan 2015 4:57 AM

Shahzeb,

Maybe this can help you.

community.dynamics.com/.../150486.aspx

If you want to build, the concept is you need to integrate the Facebook + Twitter API, twitter for example can use Twitterizer library

Then if you are using new CRM 2013 with Social Entities, then you can use that entity.

You can try to run the social care app provided by Microsoft.

missdynamicscrm.blogspot.com/2014/07/run-social-care-application-crm-2013.html

If not then you can use standard entities, such as Case and create new custom entity to store your tweet.

If you want the ready solution the webfortis Parrot is the best for me.

Thank you.

Thank you.

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Shahzeb Dogar responded on 27 Jan 2015 8:56 AM

Thanks alot Aileen....

i didnt followed the steps defined in link yet.

but i got a link from one of your comments there, where i was stacked from almost 2 hours.

this one --> missdynamicscrm.blogspot.com/.../social-care-application-crm-2013-sign-in-with-Twitter-error.html

i follow the given link as well.

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Shahzeb Dogar responded on 28 Jan 2015 3:29 AM

Aileen,

in the above given link there is service management option.

i'm using on-premises so i can't perform this step.

"Go to Settings –> Service Management –> Queue"

as it is not released on-premises yet.

so can you please guide me for an alternative ?

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Aileen Gusni responded on 28 Jan 2015 7:44 AM

Shazheb,

You are using CRM 2013 non SP1 or non update springwave 14?

Hm..So you will not have the Social Entities, what you can do is not using the Social to Case automation, but using directly to Case or using custom entity.

You will need the link about Twitter + Fabeook API only Shahzeb.

Thanks.

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Shahzeb Dogar responded on 28 Jan 2015 7:55 AM

Aileen,

Can i get any tutorial or article related to it ?

Thanks.

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Shahzeb Dogar responded on 28 Jan 2015 7:59 AM

Aileen,

I'm using CRM 2013 Non SP1

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Aileen Gusni responded on 28 Jan 2015 8:35 AM

Shahzeb,

The link I provided:

community.dynamics.com/.../150486.aspx

has mentioned about Facebook + Twitter API.

The rest is to integrate with CRM using SDK, as usual, using CRUD to Case.

Thank you.

Reply
Verified Answer
Deepesh Somani responded on 27 Jan 2015 3:32 AM

As it is more of a add-on companies sell on top of CRM, I am afraid that you might not find many samples.

If my answer helped you, Please mark it as verified answer.

Thanks and Regards,

Deepesh Somani

My blog: http://dynamicsofdynamicscrm.wordpress.com/

Dynamics CRM MVP,

Microsoft Specialist: Dynamics CRM 2015 Installation, Dynamics CRM 2015 Application

Microsoft Specialist: Microsoft Dynamics CRM 2013 Applications,Extending Microsoft Dynamics CRM 2013,Microsoft Dynamics CRM 2013 Deployment,Microsoft Dynamics CRM 2013 Customization and Configuration

MCTS: Dynamics CRM 2011

Reply
Verified Answer
Aileen Gusni responded on 27 Jan 2015 4:57 AM

Shahzeb,

Maybe this can help you.

community.dynamics.com/.../150486.aspx

If you want to build, the concept is you need to integrate the Facebook + Twitter API, twitter for example can use Twitterizer library

Then if you are using new CRM 2013 with Social Entities, then you can use that entity.

You can try to run the social care app provided by Microsoft.

missdynamicscrm.blogspot.com/2014/07/run-social-care-application-crm-2013.html

If not then you can use standard entities, such as Case and create new custom entity to store your tweet.

If you want the ready solution the webfortis Parrot is the best for me.

Thank you.

Thank you.

Reply
Suggested Answer
Deepesh Somani responded on 27 Jan 2015 3:19 AM

See the sdk's of Facebook and twitter. For example one for facebook : http://facebooksdk.net/

If my answer helped you, Please mark it as verified answer.

Thanks and Regards,

Deepesh Somani

My blog: http://dynamicsofdynamicscrm.wordpress.com/

Dynamics CRM MVP,

Microsoft Specialist: Dynamics CRM 2015 Installation, Dynamics CRM 2015 Application

Microsoft Specialist: Microsoft Dynamics CRM 2013 Applications,Extending Microsoft Dynamics CRM 2013,Microsoft Dynamics CRM 2013 Deployment,Microsoft Dynamics CRM 2013 Customization and Configuration

MCTS: Dynamics CRM 2011

Reply