I have one requirement as mentioned below:In CRM, we can categorize Email Templates according to Template Type like Global, Account and so on.I have a requirement where I need to add one more category (Department Type) along with the existing one (Template Type). CRM doesn’t allow to customise Email Template. How I can achieve this? Please help me out
This may help you
OOB you will not be able to add another option to the Email Template Type.
There is a Solution available in codeplex which Bryn has mentioned above which can help you.
Unfortunately, there is no Email Template for custom entity.
Or follow Bryn suggestion.