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Suggested Answer
Kinnu asked a question on 19 Feb 2015 7:21 AM

hello all,


I have one requirement as mentioned below:

In CRM, we can categorize Email Templates according to Template Type like Global, Account and so on.

I have a requirement where I need to add one more category (Department Type) along with the existing one (Template Type). CRM doesn’t allow to customise Email Template. How I can achieve this? Please help me out

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Suggested Answer
Bryn Miller responded on 19 Feb 2015 8:13 AM

This may help you

crmcustomemails.codeplex.com

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Mithilesh Kumar responded on 24 Feb 2015 12:57 AM

Kinnu,

OOB you will not be able to add another option to the Email Template Type.

There is a Solution available in codeplex which Bryn has mentioned above which can help you.

Thanks

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Aileen Gusni responded on 24 Feb 2015 5:16 AM

Kinnu,

Unfortunately, there is no Email Template for custom entity.

community.dynamics.com/.../142918.aspx

Or follow Bryn suggestion.

Thank you.

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Suggested Answer
Bryn Miller responded on 19 Feb 2015 8:13 AM

This may help you

crmcustomemails.codeplex.com

Reply