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Suggested Answer
Mohsin Ali asked a question on 25 Mar 2015 8:49 AM

Hi All,

Is there any application available that can be used for call center? At pizza point, a client call and order for pizza. The time at which the client call and the time when the order is placed it should be tracked automatically in Dynamics CRM in Phone Call or Case entity.

Thank You,

 

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Suggested Answer
Wayne Walton responded on 25 Mar 2015 8:52 AM

Yes, that is CTI connectivity, and there are a lot of solutions on the market available.  They all depend on which phone system you have, and what you want to automate.

Beyond that, the Unified Service Desk is frequently a front-end for Dynamics CRM for call centers, and is frequently a place to do CTI integration to start that call with the CSR, and track the activity involved.

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Michael Pallett responded on 27 Mar 2015 10:30 AM

Hi Mohsin Ali,

My name is Michael Pallett and I work for a company called SYNETY. We are partners and provide CTI for several CRM providers and one of our biggest is Microsoft Dynamics CRM. we provide functions such as;

Click2Call

Call recording

Automation call noting

Voice mail dropping

Full reporting suite and portal access

and many more features. This is a fully hosted system all we do is integrate our plugin into your Microsoft Dynamics accounts and you're good to go. Also the call recordings are held on our data centres so we don't take up your space on your desktop/laptop.We have an office in the UK and also in Boston USA so our reach in regards to call quality and stability is very high and we have customers as far as Singapore. I would love to speak about this more to see if we can fit your needs or alternatively sign up for your FREE 14 Day free trial at http://bit.ly/YDVkT5

Best regards

Michael Pallett

Inside Sales Executive | SYNETY  

T: +44 (0) 330 335 0000

D: +44 (0) 116 424 4222

W: www.synety.com

LinkedIn

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Suggested Answer
Wayne Walton responded on 25 Mar 2015 8:52 AM

Yes, that is CTI connectivity, and there are a lot of solutions on the market available.  They all depend on which phone system you have, and what you want to automate.

Beyond that, the Unified Service Desk is frequently a front-end for Dynamics CRM for call centers, and is frequently a place to do CTI integration to start that call with the CSR, and track the activity involved.

Reply