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Suggested Answer
Ken Atkinson asked a question on 26 Mar 2015 10:40 AM

We currently have Dynamics through Office 365. We have our email external at intermedia.net.
I need to have my email config go through my intermedia accounts not through the Microsoft Exchange online option.  Any help is greatly appreciated.

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Suggested Answer
Wes Danhof responded on 26 Mar 2015 12:05 PM

I believe you would have to go to the Email Configuration tab under settings and create a new server profile for your intermedia account then set your users to that profile.

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Ken Atkinson responded on 26 Mar 2015 1:38 PM

Here is the new profile page. I Just can't figure where to put in the https address for the exchange portal.  appreciate the help.

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Ken Atkinson responded on 26 Mar 2015 1:39 PM

Would not let me past the page in.  But I have nothing for a reference to the https page incoming or outgoing smtp server

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Suggested Answer
Kamakshi Parate responded on 29 Mar 2015 3:27 PM

Hello Ken,

 

There are 3 types of method to send and receive email.

1. CRM for outlook client.

2. Email router.

3. Server side sync.

 

Now, based on the previous comments, I am assuming you are trying to Configure server-side synchronization for sending and receiving email.

 

Follow these steps to configure server-side synchronization:

1.Create an email server profile :- https://technet.microsoft.com/en-us/library/b4a7e72b-df4f-42d8-a91d-c69cc52ff138#BKMK_CreateProfile

2.Add mailboxes to an email server profile :- https://technet.microsoft.com/en-us/library/b4a7e72b-df4f-42d8-a91d-c69cc52ff138#BKMK_AddMailbox

3.Set the delivery method for incoming and outgoing email :- https://technet.microsoft.com/en-us/library/dn832108.aspx

4.Test email configuration of mailboxes set up through server-side synchronization :- https://technet.microsoft.com/en-us/library/dn832132.aspx

 

Hope this helps.

 

Regards,

Kamakshi

Microsoft Dynamics™ CRM Support Engineer

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Ken Atkinson responded on 29 Mar 2015 5:18 PM

I get into the profile creation but I have no fields for incoming server or outgoing server location.  There is also no autodiscover location box.  It is very strange.  I am an admin on the CRM.  

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Suggested Answer
Wes Danhof responded on 26 Mar 2015 12:05 PM

I believe you would have to go to the Email Configuration tab under settings and create a new server profile for your intermedia account then set your users to that profile.

Reply
Suggested Answer
Kamakshi Parate responded on 29 Mar 2015 3:27 PM

Hello Ken,

 

There are 3 types of method to send and receive email.

1. CRM for outlook client.

2. Email router.

3. Server side sync.

 

Now, based on the previous comments, I am assuming you are trying to Configure server-side synchronization for sending and receiving email.

 

Follow these steps to configure server-side synchronization:

1.Create an email server profile :- https://technet.microsoft.com/en-us/library/b4a7e72b-df4f-42d8-a91d-c69cc52ff138#BKMK_CreateProfile

2.Add mailboxes to an email server profile :- https://technet.microsoft.com/en-us/library/b4a7e72b-df4f-42d8-a91d-c69cc52ff138#BKMK_AddMailbox

3.Set the delivery method for incoming and outgoing email :- https://technet.microsoft.com/en-us/library/dn832108.aspx

4.Test email configuration of mailboxes set up through server-side synchronization :- https://technet.microsoft.com/en-us/library/dn832132.aspx

 

Hope this helps.

 

Regards,

Kamakshi

Microsoft Dynamics™ CRM Support Engineer

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