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No Microsoft Dynamics CRM user exists with the specified domain name and user ID

Microsoft Dynamics CRM Forum

Jimie asked a question on 18 Apr 2017 8:10 AM

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Hi Support,

I have some questions regarding above subject and hope anyone can help me to find out the solution.

Example :-

1- CRM account (ccaagroup\anju.mohan) able to login to CRM system without any issue.

2- Suddenly user (ccaagroup\anju.mohan) unable to login and error prompted (No Microsoft Dynamics CRM user exists with the specified domain name and user ID)

3- Checked in CRM system and found that this user account is ACTIVE

4- Checked in Active Directory and found out that user account is missing.
5- Confirmed with Infra team this is due to Active Directory issue caused some account been deleted and cannot be recovered back.
6- Infra team had re-create back user account in Active Directory with same user logon name.
7- But still not able to access CRM system.

8- Can anyone advise? is there anyway to sync back from new AD account with old CRM account?

Thanks,
Jimie

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Alex Shlega responded on 18 Apr 2017 8:20 AM
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Suggested Answer

Hi,

 that's because active directory ID has changed.

 You'll need to relink that user record to the new AD account in CRM - you can do it this way, for example:

- Find another user that's not in CRM yet and update ccaagroup\anju.mohan's record in CRM. Just user that other user name for the same CRM user record.

- Then update the same CRM user record again - re-set the original user name. Once it's done, your user should be able to log in

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Jimie responded on 18 Apr 2017 8:33 AM

Hi Alex,

Thanks for the suggestion.  I'm a little lost. Could you help to explain in details please.

Much Appreciated.

Thanks,

Jimie

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Alex Shlega responded on 18 Apr 2017 8:40 AM
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Suggested Answer

Hi Jimie,

 have a look here - there are much more details: celedonpartners.com/.../reconnecting-active-directory-accounts-in-dynamics-crm

 Basically, the problem is that CRM maintains a link between every CRM user record and corresponding AD account, and that link is maintained using an active directory ID(which is automatically generated on the AD side). Even though you have re-created the user in the AD, it has a different active directory ID now, so you need to re-create that link between CRM and AD.

 in order to do that, you can temporarily update user record in CRM - give it to another AD user. And, then, update it again(use that original AD user this time). On the second update, the link between CRM and AD will be restored.

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Dynamics 365 Server responded on 12 Jul 2018 1:59 AM
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Hi everyone,

I am getting similar issue 

No Microsoft Dynamics 365 user exists with the specified domain name and user ID

A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.o 

I have installed fresh machine and CRM,SQL is on same machine .

Please advise how to resolve this issue

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Pranav Shroti responded on 12 Jul 2018 3:41 AM
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Suggested Answer

If you have tried all the options then "Try disabling and enabling" the user again. Perhaps that will help.

Regards,

Pranav

If found useful, please mark the answer as verified

Reply
Alex Shlega responded on 18 Apr 2017 8:20 AM
My Badges
Suggested Answer

Hi,

 that's because active directory ID has changed.

 You'll need to relink that user record to the new AD account in CRM - you can do it this way, for example:

- Find another user that's not in CRM yet and update ccaagroup\anju.mohan's record in CRM. Just user that other user name for the same CRM user record.

- Then update the same CRM user record again - re-set the original user name. Once it's done, your user should be able to log in

Reply
Alex Shlega responded on 18 Apr 2017 8:40 AM
My Badges
Suggested Answer

Hi Jimie,

 have a look here - there are much more details: celedonpartners.com/.../reconnecting-active-directory-accounts-in-dynamics-crm

 Basically, the problem is that CRM maintains a link between every CRM user record and corresponding AD account, and that link is maintained using an active directory ID(which is automatically generated on the AD side). Even though you have re-created the user in the AD, it has a different active directory ID now, so you need to re-create that link between CRM and AD.

 in order to do that, you can temporarily update user record in CRM - give it to another AD user. And, then, update it again(use that original AD user this time). On the second update, the link between CRM and AD will be restored.

Reply
Pranav Shroti responded on 12 Jul 2018 3:41 AM
My Badges
Suggested Answer

If you have tried all the options then "Try disabling and enabling" the user again. Perhaps that will help.

Regards,

Pranav

If found useful, please mark the answer as verified

Reply

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