Try Microsoft Edge
A fast and secure browser that's designed for Windows 10
I have this issue whereby when i create an sla with the applicable from field set to a custom field that gets populated once (we called it logged on), the system generated processes for the sla items get triggered twice, has anyone encountered this and perhaps found a solution.
Below are screen shots
SLA Item Details:
Related processing session when a case gets logged:
can anyone tell me what i have missed ...