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Customer portal: attachment problem 2

Microsoft Dynamics CRM Forum

DmitryIgnatiev asked a question on 28 Sep 2017 3:43 AM
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When I am creating a new case in the portal and attaching a file, I can see this attachment from CRM side, in the notes. But from the portal side I can´t see it

By the way when I add the comment, the attachment appears in the timeline section

Anybody knows how to fix it? Thanks!

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Gary Joel responded on 16 May 2019 1:58 AM
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When you are adding the portal comment in CRM, are you marking it as complete or just saving it? If you are just saving it, mark it as complete.

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