SBX - Search With Button

SBX - Forum Post Title

Integration of D365 CRM with IVR system

Microsoft Dynamics CRM Forum

Pallavi_totale@infosys.com asked a question on 13 Oct 2018 9:32 AM

Question Status

Suggested Answer

Hi,

My client is looking to integrate D365 CRM online with IVR system which is not supported as OOB, can anyone help me with how I can integrate CRM with IVR system for automatically creating Case for calling customer.

Reply
Suggested Answer

Hi Pallavi_totale@infosys.com,

You will need to use the IVR System APIs such as Twilio APIs to build this. That is how I did it.

Reply
Suggested Answer

Hi Pallavi_totale@infosys.com,

You will need to use the IVR System APIs such as Twilio APIs to build this. That is how I did it.

Reply

SBX - Two Col Forum

SBX - Migrated JS