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MS Team integration with Dynamic 365 CE

Microsoft Dynamics CRM Forum

Jay83 asked a question on 2 Dec 2018 11:52 PM

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Hi All,

Is it possible to have MS teams integrated to portal like a live chat? Ie it is exposed from the portal front end and we put some processes in place to handle that info into dynamics. Possibly using Flow etc. At the moment we are just brainstorming and are wondering if this is possible (and how much effort it might be)

I do know of cafeX live assist but due to a licensing constraint, we are trying to be creative.

TIA!

J

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Suggested Answer

Hi Jay83,

The only integration between Dynamics 365 Customer Engagement and Microsoft Teams is this preview feature.

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Suggested Answer

Hi Jay83,

The only integration between Dynamics 365 Customer Engagement and Microsoft Teams is this preview feature.

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