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Tracked Appointments Keep Changing Time

Microsoft Dynamics CRM Forum

Hafez asked a question on 13 Apr 2019 6:22 PM

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The strangest thing started happening.  Every appointment that is tracked in Outlook to CRM record is changing time.  I noticed the other day that Tracked appointments in Outlook now show in a dark blue color.  Not sure if this is by design or I can change a setting, not a bad idea.  

But the important issue is these any appointments that were synced to CRM from Outlook as of 2 days ago keep moving forward in time.  It seems that each time Outlook syncs to the Server, the time changes again.

Any ideas?

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jsteffen responded on 16 Apr 2019 2:49 PM

We have this happening as well. Did you find any resolution to it?

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Bari Chin responded on 16 Apr 2019 4:29 PM

We have this happening as well.
we have disabled the sync but when did it start happening?

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Hafez responded on 16 Apr 2019 4:34 PM

I noticed this occurring Sat morning April 13th.  I have been working with MS for past two days.  It is a known bug.  Now though my apps do not. Sync at all and there seems to be mailbox sync issue.  The service is not as reported by Heath Status working correctly.

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Bari Chin responded on 16 Apr 2019 5:05 PM

is there a link to the known bug?

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Awad Saleh responded on 16 Apr 2019 5:26 PM
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Yes it started happening for us as well.  did you get any solution for it ?

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Hafez responded on 16 Apr 2019 6:19 PM

not sure at this point if it is resolved.  I have a two user org.  It looks like the issue with appointments changing time has been resolved.  I have tested a number of appointments.  However, not sure if it is related or not, but now one user cannot sync.  There seems to a mailbox issue.  Not sure if they are related or not

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Awad Saleh responded on 16 Apr 2019 8:38 PM
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Suggested Answer

Hi All,

I have raised a case with microsoft today, they are aware of this and considered as a known issue. They claimed that they ran the script to fix the existing appointments. so check with your customers for that. and i noticed the new appointments which are getting tracked still has the issue.  I would suggest to raise a support ticket with microsoft.

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Lu Hao responded on 16 Apr 2019 8:47 PM
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Verified Answer

Hi Hafez,

Microsoft has fixed this bug.

We have finished applying the mitigating script to all impacted appointments and confirmed that appointment functionality has been restored.

Beginning on April 17, 2019, the appointment time should be normal.

If my answer is helpful, please mark it as verified. This will help other users with the same theme.

Hope this helps.

Best Regards,

Lu Hao

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Hafez responded on 16 Apr 2019 9:23 PM

Thak you for the confirmation.  My testing leads me to the same conclusion.  However the problem is now with one user.  I believe that if that user is set to the organizer then appointments do not sync.  This user has a mailbox that does not seem to be functioning.  Many many sync errors. Any idea how to fix a "corrupt" mailbox?

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Lu Hao responded on 16 Apr 2019 9:32 PM
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Hi Hafez,

Since the original theme is over and this is a new theme, I recommend that you post a new post to describe the problem.

This will attract the attention of other experts to participate in the discussion of this problem.

So please close this theme by marking the verified answer and then post a new theme.

Thanks.  :)

Best Regards,

Lu Hao

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Hafez responded on 16 Apr 2019 10:33 PM

My concern is the current issue I am facing that appointment will not sync from CRM to Outlook and it only effects appointments.  So this issue might be related.

On another note, can i delete a mailbox and then recreate?

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Lu Hao responded on 17 Apr 2019 3:47 AM
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Hi Hafez,

Unfortunately, the mailbox could not be deleted. You could Apply Default Email Setting and Test & Enable Mailbox again.

We need to know the details of the error to understand the cause of the issue. 

Therefore, I recommend that you post a new post to describe your issue so other experts can participate in resolving it.

Best Regards,

Lu Hao

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Hafez responded on 17 Apr 2019 4:41 PM

I think the problem is now resolved on MS end with wrong appt times.

My sync issue still exists.  I will open a new thread as you have suggested.

How do I mark this one as verified?

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Lu Hao responded on 17 Apr 2019 8:29 PM
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Hi Hafez,

You can see "Did this answer your question?" between the answer and the username. Click Yes to mark the answer as verified.

Best Regards,

Lu Hao

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Lu Hao responded on 16 Apr 2019 8:47 PM
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Verified Answer

Hi Hafez,

Microsoft has fixed this bug.

We have finished applying the mitigating script to all impacted appointments and confirmed that appointment functionality has been restored.

Beginning on April 17, 2019, the appointment time should be normal.

If my answer is helpful, please mark it as verified. This will help other users with the same theme.

Hope this helps.

Best Regards,

Lu Hao

Reply
Awad Saleh responded on 16 Apr 2019 8:38 PM
My Badges
Suggested Answer

Hi All,

I have raised a case with microsoft today, they are aware of this and considered as a known issue. They claimed that they ran the script to fix the existing appointments. so check with your customers for that. and i noticed the new appointments which are getting tracked still has the issue.  I would suggest to raise a support ticket with microsoft.

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