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Dyanmics 365 Outlook Plugin Set Regarding Look Up Record Window Size Issue

Microsoft Dynamics CRM Forum

GWong asked a question on 2 May 2019 9:37 AM

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Our current enviroment in the office, we have Surface Laptops with resolutions higher than 1080p and additional dual monitors. When users use the "set regardings" in Outlook, the Look Up Record window is distorted and does not render the text correctly. The drop downs are missing entries near the bottom as well.

GWong responded on 2 May 2019 9:40 AM

Image of issue:

Srihari Srinivasa responded on 2 May 2019 12:03 PM
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Do you see the issue when the resolution is 1080p with single monitor?



GWong responded on 2 May 2019 1:12 PM

Hello Srihari,

We do not see the issue there is other monitor attached. It only happens when we have a second or third monitor of different resolutions. This issue has been replicated across 100 of our employees as they all have surface laptops with second monitors.

GWong responded on 7 May 2019 2:00 PM

Good afternoon Srihari,

Were you able to find a solution?


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