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Microsoft Dynamics 365 for Outlook ending up with error when installing

Microsoft Dynamics CRM Forum

Mohsin Ali asked a question on 22 May 2019 9:55 AM
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I am using Dynamics 365 online and download setup by going through 'Apps for Dynamics 365'. I've installed outlook (64b), now whenever I tried to install the setup is ending up with below error. I am not able to solve it. Any idea to get below issue resolved. 

17:26:33|  Error| Error on download:  0x       0
17:36:37|  Error| Error retrieving installed exit code(error = 6) (ClientCommon.h:ExtractSFXFile:398).
17:36:37|  Error| Microsoft Dynamics 365 for Outlook installer is not valid for installation of this application.(error = 6) (ClientSetup.cpp:CCrmClientSetup::ExtractInstaller:1012).
17:36:37|  Error| Microsoft Dynamics 365 for Outlook installer is not valid for installation of this application.
17:36:47|  Error| Installation of Microsoft Dynamics 365 for Outlook failed.
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Shidin Haridas responded on 22 May 2019 10:22 AM
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Could you check if any of the suggestions here are helpful.

community.dynamics.com/.../151088

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Mohsin Ali responded on 22 May 2019 10:47 AM
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Already followed it, but no luck.

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Andy Ran responded on 23 May 2019 5:52 PM
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Could you please try to download and install from Microsoft download center directly instead of going through "Apps for Dynamics 365"? Sometime some issues happened with going through "Apps for Dynamics 365" but not with downloading from download center directly.

Here are download links for Microsoft Dynamics 365 for Outlook: 

v8.0: https://www.microsoft.com/en-us/download/details.aspx?id=50370

v9.0: https://www.microsoft.com/en-us/download/details.aspx?id=56972 

Depending on your CRM server is v8 or v9, you should download from one of these above links. Then try installing again and check whether same issue still repros.

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Shidin Haridas responded on 22 May 2019 10:22 AM
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Suggested Answer

Could you check if any of the suggestions here are helpful.

community.dynamics.com/.../151088

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Andy Ran responded on 23 May 2019 5:52 PM
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Suggested Answer

Could you please try to download and install from Microsoft download center directly instead of going through "Apps for Dynamics 365"? Sometime some issues happened with going through "Apps for Dynamics 365" but not with downloading from download center directly.

Here are download links for Microsoft Dynamics 365 for Outlook: 

v8.0: https://www.microsoft.com/en-us/download/details.aspx?id=50370

v9.0: https://www.microsoft.com/en-us/download/details.aspx?id=56972 

Depending on your CRM server is v8 or v9, you should download from one of these above links. Then try installing again and check whether same issue still repros.

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