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Does anyone know how to fix this?
An error occurred while promoting a Microsoft CRM e-mail message. Restart Microsoft Outlook and try again. HR=0x80040237. Context=. Function=CMailItemHelper::HrPromoteMailItemInCrm. Line=1833.
Is this a specific E-mail for which this user get this Error message or it can be any E-mail.
If specific e-mail, can you check if there is any special character into the subject line of the E-mail
If there is any attachment with special character
I will suggest to upgrade SQL Server CE 3.5 to 4.0, if you haven't already upgraded it.
We have about 40 users and we see this error from every user. We are running CRM 2011 and SQL 2008.
I would suggest to install SQL CE 4.0 on user system and let us know, if you still sees the error. You can download SQL CE 4.0 from www.microsoft.com/.../details.aspx
We are using SQL 2008 server for production. Is CE a compact version and for development only?
Do you have folder redirection enabled on users computers?
Can you enable trace on one client and share with us.
SQL CE 4.0 will automatically upgrade with rollup 15.
I am a novice to all of this, so bare with me. We are running Rollup 16 already, build 5.0.9690.3911.
Microsoft SQL Server Management Studio- 10.0.5500.0
Microsoft Analysis Services Client Tools- 10.0.5500.0
Microsoft Data Access Components (MDAC)- 6.0.6002.18005
Microsoft MSXML- 3.0 6.0
Microsoft Internet Explorer- 9.0.8112.16421
Microsoft .NET Framework- 2.0.50727.4247
Operating System- 6.0.6002
Also, our database server is the Standard edition, not Compact edition.
Can you check from one of your client computer Control Panel\All Control Panel Items\Programs and Features
ok first think
verify that you have install Rollup 15 on clients computer. where CRM for outlook are installed.
download from here
Make sure after that you see Microsoft Sql server Compact 4.0 sp1
Try to track email in CRM
Rollup 15= 5.0.9690.3731
We are running Rollup 16= 5.0.9690.3911 (Offline Access)
I forgot to tell you were are using Outlook 2010.
downloada and install SQL CE 4.0 from here on client computer.
We will install the SQL CE 4.0 on the client computer tonight and see if that fixes the problem.
Thanks for your guys help.
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