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Hi, We have an issue that we've raised with MS Support which is still unresolved.
We are running CRM Server 2011 UR14 and on the client-side we are running Windows 8, Outlook 2013 and the CRM 2011 Outlook Plugin UR14. After adding the organization to Outlook, users are for one time only able to go offline and go back online however if attemtping to go offline for a second time they will receive an error stating 'A SQL Server Error Occurred'.
In only plausible workaround is to 'Delete Temporary Microsoft Dynamics CRM Client Files' using the CRM Diagnostics utility.
In terms of resolution and good measure we have fully uninstalled the CRM Client, removed the MSCRM folder from the users AppData/Roaming folders to ensure all traces of CRM have been removed. Having reinstalled and reconfigured organization the same problem recurs.
This link contains the server and client logs as well as traces and SQL dumps - maybe someone can work out whats going on with this?
I have looked at the relases here and there is no mention of this error:
Already tried this and then receive a 'Generic SQL Error' message.
Many thanks for using Dynamics CRM Community. I am sorry to hear that you are experiencing issues with CRM for Outlook when going Offline. I understand that you are working with a colleague of mine from CRM Technical Support in parallel to resolve the issue. Could you please provide me the number of the Support Request so that we can internally review the current status and get back to you with further update?
Many thanks for your collaboration in advance.
Microsoft Dynamics CRM
The SR ref is: REG:114080411672263 and is currently being dealt with by Gireesh T G <firstname.lastname@example.org>.
Thanks for getting back to me, we really need to get this resolved soon and urgently as we have no idea on how to resolve this issue for our users.
Try upgrading the CRM sever 2011 to the latest update rollup if you can. Also keep the machine update (operating system update/Windows update).
Thank You !
many thanks for providing us this information. Please accept my apologies for the delay in getting back to you again via the Community. We are looking into your Support Request with higher priority and will continue the communication via the Support Case. If you have any questions or concerns, please don’t hesitate to raise them through the thread or via a Private Message in the Community.
Thank you in advance.
Microsoft Dynamics CRM
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