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While using CRM2013 with IE 10 or Chrome, when I click on a phone number to dial thru Skype it opens a new blank browser tab. It is annoying, I can close the tab and continue the process.
This is not unique to one workstation or one database.
Refer to the link below. See if the integration has been done accordingly.
Thank you !
We doubled checked and his are setup correctly. We didn't have to make any changes bases on the articles that you had suggested. We even tried a CRM and Skype install on a new computer, yet the behavior is the same.
Any other suggestions?
Thank you for using Microsoft Dynamics CRM Communities. Can you confirm that the problem occurs for multiple Entities/forms/ fields?
This will help us understand better the affected scope.
Many thanks in advance.
Microsoft Dynamics CRM
The problem is consistent with all forms and entities including list views.
I appreciate your assistance.
many thanks for the information. In this case, the issue is most probably related to the general set up of the integration rather than e.g. the setting of a particular form/ entity/field.
As I understand that you completed the set up following the documents my colleague Afab suggested you, I would recommend you to open a Support Request with CRM Technical Support at the following link - www.microsoft.com/.../contact-technical-support.aspx. Thus one of my colleagues will work with you and take a screen sharing session if needed to understand and resolve your particular issue.
If you have further questions, please let me know.
Microsoft Dynamics CRM
You might also want to check the settings on the browsers, if it specifies that links should open popups in a new tab it will do so for Skype/Lync as well. It's different for every browser, but this is what it looks like in IE/Internet Options:
Other browsers, such as Firefox, have add-ons which allow you the ability to specify which applications open links in a new tab.
Hi there shahe, did you get this resolved?
We also have this issue within our environment.
Unfortunately not. Microsoft claims that it's normal behavior which is hard to believe!
many thanks for your update. Could you please provide me the Support Request number of the case, you have opened with CRM Technical Support so that we can internally review the current state of the troubleshooting. We will get back to you with if we have any additional information.
Thank you for using Microsoft Dynamics CRM Community.
Below you will find the info. I appreciate you looking into it.
Esta encuesta está relacionada con el siguiente incidente:
• Número de incidente: 114092590584542
• Fecha de cierre: lunes, 20 de octubre de 2014
• Producto: CRM Online
• Título del incidente: Click-to-call con Skype
Did you get resolved with above solution? If Yes, kindly share your thoughts on the same and resolution steps.
This is still with MS. We have the issue with Lync 2013.
I have the exact same issue. When I click a phone number in Dynamics CRM it tries to open the link in Chrome (and just opens a blank page).
I have checked the file associations on the computer and in IE. I uninstalled Lync and Skype consumer. This did not help. I now only have Skype for Business installed.
The response that this is normal behavior is ridiculous. The normal behavior should be for the phone (Skype) to dial the phone number. That's what Click to Dial means.
I am dealing with the same problem.
Does anyone have a solution?
OK it took us about a year working with MS to fix this. Turned out we had to have the website in trusted sites and we had to enable protected mode in IE....we were using IE9 at the time but have since then updated to IE11. I haven't tested it since we upgrade to IE11.
I had a very similar problem.Our environment was CRM 2013 - using via ChromeOutlook with CRM connector.
Click to call was working when using via Chrome directly.
When using click to call from within the Outlook-CRM client, all users would have an IE11 window open and then the Skype Call window would open also.
After reading other replies here I found that the Click to call function in IE was set to disabled. I know it seems basic, but as we use Chrome as our default browser this setting would go unnoticed. After changing this to enabled in IE the problem went away for us.
Our environment has a mix of Group Policy settings that control some browser settings, so it may be a different fix for others but this worked for me.
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