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Is it possible to add new status reasons to the Appointment entity? When I tried to edit the statuscode field of the Apponitment entity I noticed it is not editable. Is there any other way to achieve this? Please help.
Quick question, what is your user's role? Are you System Customizer/Admin?
I'm able to add and modify the status reason. The button is grayed-out but when I click on Add or double click on the status reason, I'm able to modify the reason.
Thanks for the response Andre. I want to add a new status reason for the Cancelled status. Even though you can add new reasons to Open state, you can't change the status to Cancelled and add new reasons. I'm having the system admin role.
it's kind a "bug". You need to create them by code. Here a tutorial:
Be really wary and test carefully - changing status reasons on Appointments might break Outlook integration, as it expects certain ones to be there (and might not be happy to find new ones).
If you are only adding status reasonss (via code, as suggested), then you might be able to mitigate any problems by explicitly filtering those oout in the Outlook synch filters (which you can modify for multiple users using http://XRMToolbox.codeplex.com )
This is a known limitation and can only be added by code accessing CRM webservice.
this is quite long after you opened this thread, but I have the same problem you described.
My solution is a bit more directly:
You can change the dropdown-html to enable it. After doing that, everthing works fine.
This code would do it:
if (document.getElementById('selState')) document.getElementById('selState').disabled = false;
Just open the console (F12), paste it in there and run it. That's all.
Here you can get the same code as a bookmarklet: https://bookmarkify.it/11746.
Just open the link and drag the bookmarklet there in your favourites-bar. If you face the problem with the disabled state-selects again, click the bookmarklet in this window.
Hello Christian Schulte,
Super. It worked perfectly fine for me. Thank you so much. You saved my time.
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