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We recently transitioned from CRM 2013 Online to CRM 2013 On Premise with IFD on a server running 2012 R2.
Everything works with the exception of being able to access CRM from within our own network.
I can access it from the server by typing in http://servername:555/crm but not from any other machine within our small network.
If I try to access CRM via IE from outside our network using the url https://crm.domain.com:5555 it works just fine.
If I try to access CRM from within our network via IE I get "This page can't be displayed".
Any ideas as to what it will take to get it to work from?Thanks,Rick BellefondRB Data Serviceswww.rbdata.com
Once you configure IFD, you have to access CRM using the external address provided. So, calling CRM internally using servername will not function. See this blog post, albeit older from CRM 2011, from the calls made to authenticate:
Can you try accessing using the Internal web address URL instead of Servername?
You can find it in the Deployment manager (Actions pane->Properties ->Web Address tab). Also ensure the binding type is set to HTTPS
Nicolae, first of all thanks to responding to my post.
I was not able to use that document to solve my problem.
Thanks for responding to my post.
If I enter the internal web address url as listed in the Deployment manager from either the server or a laptop from within my home network I get "This page can't be displayed"
Please check if this helps www.wipfli.com/BlogPost_MCRM_blog_03_05_12.aspx
I am not technical enough to use that to solve my issue.
I had someone else do the installation and he was never able to figure out why I could not access CRM on any pc other than my server from within my network but could access it when I was outside of my network.
He thought it might just be a port issue but nothing that he tried seemed to work.
I thought that fixing this might be a relatively simple process but maybe it is more involved and I will need to hire someone to finish this.
Is anything captured in the logs? CRM logs and IIS logs. If it's an IIS error, check the IIS logs first.
This could be related to this: community.dynamics.com/.../114414.aspx but I would go first to the logs to see if there is a detailed description of the error. Most likely something in the IFD configuration is not done correctly.
This not the sort of thing I usually do.
If I run the IIS Manager and right click on Microsoft Dynamics CRM where do I find the logs and what exactly should I be looking for?
1.) Assuming that accessing externally https://crm.domain.com:5555 gives you a forms based authentication page where you type in the username and password,
- Do you get the page to enter the credentials at all when accessing it inside the network ?
2.) Does the URL resolve to the correct IP address within your network? Open a command prompt and type in "NSLOOKUP crm.domain.com". Does it return the correct IP address of the CRM server? Repeat the same for ADFS and AUTH URLs. If this is not happening, do involve the network team to set up the DNS records correctly.
3) In server 2012 R2, forms based authentication is disabled inside the network by default. Please ensure that it is enabled.
First of all thanks for responding to my post.
No, it I try to access CRM inside my network by using https://crm.domain.com:5555 I just go stay to a webpage with the message "This page can't be displayed".
If from a laptop within my network I type in crm.domain.com it returns
Address: wrong ip address
Address: right ip address
By right ip address I mean what I see if from the laptop within my network I type
The same happens for auth.domain.com, dev.domain.com, adfs.domain.com
In server 2012 R2, forms based authentication is enabled inside the network.
Have you tried disabling the firewall on the CRM Server?
This afternoon I have installed a brand new instance of CRM 2013 and while I could navigate from the CRM box, I could not access it from the wider network.
My resolution was to disable the firewall on the CRM server. Please see if this works for yourself. If it does work and you require the firewall, you can always turn it back on and let through 5555 traffic.
To access the firewall settings, I simply searched Firewall from the start search option.
Hope this helps.
I had a network/router person figure it out.
I am not exactly sure what he did but it is now working.
Thanks,Rick BellefondRB Data Services
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