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I am trying to make a copy of production instance to the non-production sandbox instance. After few minutes it is showing as instance failed to copy. Can anyone help with this. we are on Microsoft dynamics crm online 2015 update(January 2015).
The instance copy begins, the status changes to “preparing instance” then after about 5 to 10 minutes the status changes to “instance failed” with a message like this:
Copy instance failed
Unfortunately there is nothing that can be done, from a customer perspective, to fix this. Hopefully, this will be addressed for the online environment via a HotFix. In the meantime, you will need to engage Microsoft for assistance. If you need to have a Dev/Test org built, it is best to execute it this way. Create a new instance and follow the manual schema move procedures that we documented in our previous blog Permanent Link to Guidance for Updating Multiple CRM Online Orgs with Customizations.
- See more at: blogs.c5insight.com/.../early-adopter-issues-with-sandbox-instances-in-crm-2015-online
open a support ticket to Microsoft
I opened a support ticket to Microsoft, they came to back to me and now the issue is resolved.
"The issue occurred because the version of production instance is different from the version of sandbox instance, once I reset the sandbox instance to the version of production instance everything went well."
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