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We recently migrated to Office2016 as part of our O365 subscription... problem is we cannot install th Outlook CRM plugin anymore (we are on CRM2013).
We get an error message stating that "Outlook is not installed on this machine".
Anyone could confirm if CRM2013 + Oulook2016 can work together ? If so, what is the workaround to make it work ?
From my perspective, it look likes a very bad programming of the plugin, that would look for Office Install dir in a fixed place (like c:\programs\Office15) whereas newest version is in another directory....
Sorry, found another post suggesting that this is not actually supported:
Then one other questions, are there any plans to make CRM2013 + Outlook2016 work, or is it definitively mandatory to migrate to CRM2015 ?
I had read that there isn't compatibility until the next CRM 2013 Rollup package is released, and I can't find any info on when it is planned for release.
As per this documentation crm 2013 outlookclient is not yet supported in outlook 2016
Thanks for you feedbacks :)
It's time for this update to be made. There is no excuse for not having it at the time the Outlook 2016 RTM was made. It was in beta many months prior to that and could have been used for this development. We develop products for Office and we were ready when the release was made. If we can do it, MS can do it if they wanted.
Actually, they are compatible and they do work together.
My laptop had Office 2007, Win 7 and CRM 2013, upgraded to Outlook 2016 then upgraded to Win 10.(Screenshots below). Everything works perfectly!
My desktop is a new Win 10 installation with Outlook 2016 and I get the "Outlook is not installed on this machine" error message.
I to am at a loss on what to do. 95% of my work is on the desktop...
That's part of the incompatibility. If the system had earlier versions of Office configured with the plugin you can get it to work. However, if you try to install Office 2016 on a new system that did not previously have the earlier Office versions, it will fail to install.
I will try uninstalling Office 2016, install Office 2007 and CRM 2013.
Then I will then upgrade to Office 2016 and let you know if that works.
It works! Perfectly!
Also, Outlook 2016 did not lose its configuration. Even my archive settings are still there.
I'm glad you have the time to do that. We don't.
Below article says compatibility is scheduled for Q2 CY16.
Just install outlook 2010 as well then configure the email account for outlook 2010. Then configure the 2013 CRM client. Once this is done open outlook 2016 and it will work. This is a temp fix until they fix this in a future update rollup for CRM 2013.
If you have trouble sending mail after this. Remove outlook 2010. If you get a dll error while opening office 2016 after 2010 removal go to programs and features and do a repair on office 2016 and that should do it.
Scenario that has this behavior:
Dynamics CRM 2016 Server with SP1 patch installed.
CRM 2016 Plugin for Outlook version 220.127.116.11 (as shown in Outlook -> CRM ->About Microsoft Dynamics CRM.
I searched for this patch talked about here and found the update: KB3133963.
Before the update, it was driving me nuts that I couldn't create a new email and immediately begin typing out the recipient's email address. Focus would be lost on that window, causing a grab of the mouse and a click required. The update did fix that issue.
So, further testing: The update does indeed seem to fix the loss of focus on a new email, but it does not fix it for a new calendar entry. Adding a new contact works, no focus lost.
The article now says Office 2016 will be compatible with CRM 2013 in Q3 CY16.
Just apply latest Critical Update for Microsoft Dynamics CRM 2013 Service Pack 1 (KB 3173711).
This update contains new updates that improve compatibility with Office 2016.
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