Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
One of my organizations just gives me an error of "Sorry, something went wrong while initializing the app. Please try again, or restart the app" at "4/5 Downloading Customization" when accessing the hub.
I have turned on tracing and I am not sure what even look for in the logs.
Any advice? This issue is only present on some of my organizations. This issue is not present on an empty organization with no customizations.
Have you got some message like 'change storage limits for websites' during configuration ? . I have no issues with organizations with lot of customization. But i allowed app to change the storage limits. Try to do it with after clearing cache. Also, you can try with restarting all crm services.
I have seen this happen multiple times now. (So I share your problem.)
Once it happens I have then onwards struggled to get into the interactive hub for that organisation.
On one occasion I did find that going into articles and selecting the link to interactive hub from there helped. But the same workaround didn't work when I saw problem a second time. But might be worth a try.
I have seen this happen once in Firefox, and once you get the message it is hard to get rid of the message (atleast for that session). Try opening the interactive service hub url (https://<CRM Server>. crm#.dynamics.com/engagementhub.aspx) in Chrome and see whether you get the same message.
I looked into the error when I got this using Firebug and it is because of localStorage. This is what I did to get rid of the error, when I initially got it in Firefox.
1. Opened the ISH url in Chrome -> Everything worked
2. Cleared Private data in Firefox
3. Opened the ISH url in Firefox -> Everything worked.
The default localStorage size is 5MB for Chrome and Firefox, and so you might be able to get everything working by just clearing data from the browser (Ctrl+Shift+Del).
Thanks for the tip on Firebug, I was able to locate the actual error message. I have tried various browsers, different computers, different user accounts, increasing the size of the storage, nothing yet. I have the non working solution replicated across multiple organizations on two separate servers as its a project specific organization tracking different data (both servers upgraded from 2015). Just by opening a new tab I can load the hub just fine from a different organization containing different solutions.
Really quite odd.
Here is the error message.
[storage] Metadata_Sync_Failed -- Microsoft.Crm.CrmException: The value passed for ConditionOperator.In is empty
at Microsoft.Crm.Core.Application.WebServices.ApplicationMetadataService.Sync(ApplicationMetadataSyncRequest applicationMetadataSyncRequest) -- 14:14:42.534
Call stack hash: -2095811475
Did you try clearing the private data or open the ISH url in Incognito mode in Chrome? I haven't experienced a scenario where the ISH doesn't work outright. Try logging this with MS Support if this is a persistent issue.
Yes, I have tried following the URL directly. This is an IFD on premise deployment. I will see about contacting Microsoft. I have never used Microsoft support before.
It seems to be an known issue, I normally clear out my browser cache and reopen the site.
I also get this failure on multiple CRM Online instances. Occasionally I can get it to work, but it's very brief and have to switch to different browsers. Clearly this is not ready for prime time.
Try a different browser. For me it wouldn't load in IE 11 but worked fine first time in Chrome 46.0.2490.71 m, even after clearing cache etc.
Suspect there is also a security setting in CRM that needs to be enabled to trigger the download of the elements..
Dear Microsoft - If you read this could you please provide a link to the hopefully concise, 'clear' documentation as to exactly how this works under the hood to give admins and techs a clue as to what to look for when it doesn't... which appears to be a frequent and somewhat random occurrence.. Searched implementation guide and found nothing.. The generic Something Went Wrong Message Contact the Administrator message is great, unless you are an Admin and still don't know where to look..... (:-<)
Hi, Upgraded from 2015, on-premise IFD deployment, Now i have this error when trying to access the interactive hub, any ideas on a resolution as the organization is enabled:
An error has occurred.
Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.
The event logs
Event code: 3005
Event message: An unhandled exception has occurred.
Event ID: 555d31e66afc49a1a173f22af56f99fa
Event sequence: 744
Event occurrence: 4
Event detail code: 0
Application domain: /LM/W3SVC/2/ROOT-1-131106556838351068
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: CRM
Process ID: 25744
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception type: CrmException
Exception message: The CRM organization you are attempting to access is currently disabled. Please contact your system administrator
at Microsoft.Crm.BusinessEntities.SecurityLibrary.ValidateOrganizationState(IOrganizationContext context, LocatorServiceContext locatorServiceContext)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.CheckDisabledStatus(IUser user, IOrganizationContext context)
at Microsoft.Crm.Authentication.Claims.AuthenticationProvider.Authenticate(HttpApplication application)
at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Request URL: https:/XXXXXXXXXXXXXXXXXXX/nga/engagementhub.aspx?org=eKenya
Request path: /nga/engagementhub.aspx
User host address: XXXXXXXXXX
Is authenticated: True
Authentication Type: Federation
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread ID: 206
Is impersonating: True
Stack trace: at Microsoft.Crm.BusinessEntities.SecurityLibrary.ValidateOrganizationState(IOrganizationContext context, LocatorServiceContext locatorServiceContext)
Custom event details:
I had the same issue, and here is how I solved it:
1. Log on to the server, and open up the Deployment Manager.
2. Click on the Organizations
3. Click on the default Organization, and look at the Actions on the right hand side.
4. You should have an option called "Upgrade Organisation". Click the link.
5. After the upgrade is finished, try the URL for the Interactive Service Hub again.
If it still doesn't work, upgrade any other instances that may need it.
I suspect this may be linked to the behaviour where the Interactive Service Hub may need to use the default organization if you don't specify one. CRM errors out because the default instance is a previous version.
I hope this helps ...
Can you please let me know whether you found any solution to this problem yet? I am also seeing the same issue with my IFD deployment.
Business Applications communities