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I want to install the FantasySalesTeam Solution. According to the notification in the portal it will take some minutes to install.
I have been waiting for more than an hour now and the installation is still running. The notification keeps saying "Please wait while installation completes. This may take a few minutes."
Does anybody have a solution for my problem?
Did you setup your environment to have US-Dollar and US-English as base currency and language? Otherwise you might have run against an error which is not being populated inside the admin interface.
PVS solutions can sometimes take a while to install. If you close your browser or refresh the page, you will see a completion message. It sometimes does not show up automatically. Thank you.
No, the base currency for the organization is set for Euro's. Is it only possible to install FST if you use Dollar as a base currency?
I've refreshed my browser over and over again, closed the browser but nothing happens. It has been at least 6 hours ago since i pressed the installation button
Currency should have no bearing on installing FST. I can say confidently this is not the problem. Sometimes PVS solutions can take a long time to install - especially if many companies are installing PVS solutions simultaneously. That being said, I agree, 6 hours is excessive and unexpected.
Please try logging into CRM and see if the FantasySalesTeam icon is available in the main tile bar. If so, it's possibly installed and just not triggering a complete message. I will also see if I can have someone look into this.
There is no icon available in the title bar. I will wait until tomorrow and than try it again.
Thanks for confirming, Arne. Please keep an eye on it and let me know if it completes. I'll check back tomorrow and have also passed this to someone else to look at.
Unfortunately, the FST is still in the 'installing mode'
Arne, at this point, I would suggest you contact general Dynamics CRM support and explain that a Preferred Vendor Solution seems to be stuck in Installing Status. I can confirm that hundreds of other companies have been able to install over the last several weeks - dozens just yesterday. So unfortunately I think this appears to be an issue with your specific instance. I wish I could do more to personally help but at this stage, I think this needs to be escalated out of the forums and to a 1-1 conversation with CRM support. I do have several others looking into why this might have happened and if I get any answers, I'll of course make sure to post them here.
I have just made a service request in the Office365 Portal, so we'll see what happens next. I will let you know if i receive an answer. Thanks for your help!
It is still under investigation, it has been 6 days now so i think it is a big problem
Arne, I'm sorry to hear that. Please let us know the outcome. We've had hundreds of companies successfully install the FST PVS. So I don't believe this problem is specific to FST. I believe this is an issue with your CRM instance in general. If you don't hear back from the support team you're engaged with, please get in touch again here and I'll see what I can do to escalate.
They are going to call me today, so i hope they have an answer/solution
I will let you know
Thanks Arne. Please keep us posted.
Unfortunately they couldn't resolve my problem so they have closed the issue as 'unsupported scenario'.
They told me to get in touch with the supportteam of FST, because there is nothing more they can do for me.
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