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This is what I did,
1.Select an email in Outlook, click set regarding and chose an account
2.Click Convert to case, a window will popped up.
3.In this window, assign a custom then Ok
4.A new case shows up.
My issue is in the new case, account should be popped up as the account I did set regarding in the step 1? Is that correct ? Here nothing shows up.
Also how can I put email body information into description in the new case form.
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