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I have a user that recently upgraded to Outlook 365 Pro and since then, the dropdown popup that shows recently used items when clicking the "Set Regarding" button from within an email is not showing last used suggestions when custom entities are/were selected, the feature now only works for OOB entities (Account, Contact, etc.). It remembers past selections for OOB entities, but not for our custom ones.
Is there anything than can be configured on the user's workstation or perhaps in its CRM profile ?
We're using CRM 2016, with version 2016 of the Outlook client.
Silly question, but are the custom entities marked as Allowing activities?
Thanks for the reply Aiden. Yes, they are allowing Activities if I look at the entities' main config page. Maybe I forgot to add that this used to work before users' workstation change.
I've monitored OUTLOOK.EXE with Process Monitor and it doesn't seem to look for a local cache for this data...
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