Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
A client of mine is experiencing problems with one of their workflows since CRM Online 2016 Update 1 went through. I said I would rebuild it but when I add the "Send Email" action and try to change the "From" field, it is greyed out and not selectable. Anyone else had this problem recently?
can you send me the solution please, firstname.lastname@example.org
I recommend following the blog post here as it is more complete than my original solution:
I had this exact problem and got a solution from Microsoft support.
What you need to do is as follows:
I have a solution that contains the fix above - message me back with your email address if you want me to send it.
I made a change Chris Doran said , but I am editing. I import later. And when I export, no changes are visible. Crm , does not accept customizations.xml change. Why does it happen?Hope this helps.
Just to add-on to this as I went around and around wondering why the proposed solutions didn't work for me.
When modifying customizations.xml, if you've not previously modified this field or the email entity there are two further changes you need to make to the file. Locate the entity tag near the top and change 'unmodified' to 0 from 1 and do the same change to the <Attribute> tag.
I've documented the entire process in detail on my blog - https://spandcrm.com/2018/02/06/dynamics-365-email-from-field-grayed-out-locked-read-only/
Business Applications communities