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A client of mine is experiencing problems with one of their workflows since CRM Online 2016 Update 1 went through. I said I would rebuild it but when I add the "Send Email" action and try to change the "From" field, it is greyed out and not selectable. Anyone else had this problem recently?
can you send me the solution please, firstname.lastname@example.org
I recommend following the blog post here as it is more complete than my original solution:
I had this exact problem and got a solution from Microsoft support.
What you need to do is as follows:
I have a solution that contains the fix above - message me back with your email address if you want me to send it.
I made a change Chris Doran said , but I am editing. I import later. And when I export, no changes are visible. Crm , does not accept customizations.xml change. Why does it happen?Hope this helps.
Just to add-on to this as I went around and around wondering why the proposed solutions didn't work for me.
When modifying customizations.xml, if you've not previously modified this field or the email entity there are two further changes you need to make to the file. Locate the entity tag near the top and change 'unmodified' to 0 from 1 and do the same change to the <Attribute> tag.
I've documented the entire process in detail on my blog - https://spandcrm.com/2018/02/06/dynamics-365-email-from-field-grayed-out-locked-read-only/
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