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Hi everyone, we deal with many customers that have more than 1 location so we want to use the Addresses entity to track them against an account. I just got Dynamics last week so our Accounts layout is basically the default. I notice though if I put an address in on the Account entity where it does the Bing map, it doesn't appear under Associated Addresses. Not sure why that is but we need all addresses to go there, with the one from the Account page basically being the "Main" address with the rest being satellite offices and so on. I assume it's because Address on the account is just fields basically where Associated Address is a separate entity all together but I don't know why it would be designed like that, any suggestions?
All addresses are stored in an associated entity. When you create a new Account or Contact, it creates the first two for you (addresses 0 and 1). These are shown on the Account entity as if they are properties of the Account record, but in reality they are not.
(Aside: Contacts since 2015 or maybe 2013 SP1 have three default addresses, not two, to handle Outlook synch better)
The "More Addresses" feature does not show these only because they are explicitly filtered out of the view. (This is easily proved with a quick Advanced Find).
You can modify the Address entity Associated Addresses view to change the filter and show all addresses in one place. There is a small risk that users might delete address 1 or 2, so you might need to put some protections in around this.
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