Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 release wave 1Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Can any on able to find out what type of error is this while updating the security role, i am having system administrator role which i am using.
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=18.104.22.168, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Invalid privilege depth.Detail: <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts"> <ErrorCode>-2147216373</ErrorCode> <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>Invalid privilege depth.</Message> <Timestamp>2016-08-01T09:27:35.0876929Z</Timestamp> <InnerFault i:nil="true" /> <TraceText i:nil="true" /></OrganizationServiceFault>
i am not able to edit security role ,for some it is possible and some i cant edit.
Any suggestion appreciated....
This error is usually exactly as it says it is - Can you put a picture up of the roles the account you are using has
I am using system Administrator and s/m customiser role in which i am trying to update the role..
like sales user,business finance,delivery.....etc
I believe this is an issue within CRM. I can reproduce the issue you report and get the exact same error. I cannot update any standard out of the box CRM roles however I can update custom security roles. As a workaround I suggest you add a new custom security role containing the required access level settings and assign this role to your user(s)
Hope this helps.
Do you have the role you are trying to edit assigned to yourself in addition to the system admin role?
yes i know and also tried to copy the role and update it, it will work .....but the issue is i have some js code to fetch the security role and some plugins
if i copy role it doesn't allow me to duplicate with same name.
Before it was working correctly now it has stopped
no i have only admin role
I have opened a ticket for this with Microsoft to see if this is a code issue or if it is a design change where out of the box roles can no longer be modified but should be handled by custom roles only. I will keep you posted.
thanks i have also raised service request with MS team , waiting for their support team to reply
Please update the post with your findings
I have a client with same issue. Please keep us posted.
I have found that I am able to copy/edit roles in my sandbox, which is 2016 Online - Update 1 version. With that finding, I scheduled my update for production environment tonight. I think Update 1 fixes this issue, but not 100% sure until tomorrow.
its already updated to 2016 online update 1.......i am getting this issue in sandbox instance in production its all working fine.
Hello everyone - I ended up opening a support ticket with Microsoft on this and it is a known issue (even though they don't respond to all the postings on the subject)
Results from that were successful and I can now edit/copy security roles as the Admin.
Issue: System administrator in the CRM instance is unable to copy or edit the security role after the upgrade to 2016 Update 1.0
Resolution Provided: This is basically being caused by the DataPerformanceDashboard privileges having incorrectly added entries in the RolePrivileges table with a depth of 0 in the database. The actual value should be 1. The operations team deleted all entries in the RolePrivileges table that had PrivilegeDepthMask = 0 and got the issue resolved. Please sign in to your CRM instance and check if you are able to edit or copy the security roles.
Thanks for your response.
Tthis is what i got reply form MS Team
Thank you for your time over the phone today. As per your permission, I am closing this case now. It was my pleasure to serve you during your queries over this service request. I hope that you were delighted with the service provided to you. I am providing you with a summary of the key points of the case for your records. If you ever have any questions please feel free to contact me.
Problem /Issue : User "Tejaswi" is getting the error : " Role Error- Users cannot add privileges to or change access levels for roles to which they are assigned. For help with changing a role, contact your Microsoft Dynamics CRM administrator. " while updating the security role named : Security Role : Sales Head - Global for the CRM organization URL :
Solution : As this is found to be a known issue which will be addressing in the next update roll up release. Suggested to provide the organization level privileges to Data Performance Dashboard in order to resolve this issue.
1. Navigate to Settings>Security>Security Roles.
2. Open the Security role and navigate to Core Records.
3. Assign the Organization level privileges to Data Performance Dashboard entity.
4. Save and close the record.
Tejaswi , We assure you that customers are our top priority and we are committed to serving our customer’s needs. Our goal is to provide our customers with quality, reliable products and service, and if we discover an issue with our service, we will work to correct it.
It has been a pleasure working with you and I hope to get the chance to work with you again in the near future.
We appreciate your business with us. Thank you. Have a wonderful day ahead!
Business Applications communities