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We have a online CRM 2016 which is connected to on NAV via the dynamics connector, When syncing takes place we are receiving the below error message on a few accounts' in the MAP Account to NAV customer card.
"Primary key element Code in service Integration_Ship_to_Address_Service is empty or null. Empty and null elements are not allowed in primary keys."
Can anyone help me identify what missing or the cause of this? Is it that CRM does not contact a ship to address but the connector is expecting one?
The mapping is as below
In NAV Ship to address name is a separate table where the ship to name is the primary key
So if you try and send something to NAV that does not have a "Name" then it will not send to NAV as there is no primary key
I would recommend that in CRM you make this a mandatory field
I agree that it is a separate table in NAV, this issue does not happen for all accounts only some of them.
For example 10 accounts were added to CRM today and this error/warning occurred on 2 of them.
In this scenario I believe the primary key is the address number not name, and in CRM once the record is ready for integration the address 1: name is set to Primary
The Address number in NAV is a counter of number of addresses. Do you have access to NAV
Did you get this resolved?
No Its still occurring, I understand that the in NAV there is a counter for number of addresses however as this is coming from CRM to NAV
I was incorrect in saying that it was my primary key above. I got confused by the mapping where IS primary checks the CRM field Number.
Which is the CRM address number field which has the description Shows the number of the address, to indicate whether the address is the primary, secondary, or other address for the customer.
I guess I need to identify what fields this is pointing to "Integration_Ship_to_Address_Service"
On the Dynamics Connector I would say just use the default selections then map anything that is different
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