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I am making edits to the portal via CRM and need to see the changes in the portal. When I make a change to a portal record in CRM, I am not seeing those changes in the portal.
I am using the latest portal and CRM Online. The portal is MS hosted via Azure.
What specific version of portals are you using? Go to yourportalurl.com/.../about , get that information then check your portal solutions.
We recently provided an update via portals v220.127.116.115, your portal code should already reflect this, the solutions will need to be updated.
Go to the CRM Admin Center > Select the instance for which your portal is associated > Click Solutions > You should see a solution that needs upgrading. You will need o365 Global Admin rights to do this.
Also, as an alternative way to Invalidate the portal's cache you can turn the portal's Web App off and on again. This will recycle the Web App and invalidate the cache.
CRM Admin Center > Applications > Select your portal add-on from the list > click "Manage" > within this form you will see the option to "Change Portal State" > select "Off" > Click Update > Select "On" > Update
Your portal website will be down for less than 2 minutes in my experience, but the cache will surely be invalidated.
If you are using portals v18.104.22.1685/ the solutions are current, and the above does not work, I suggest you open a support case to allow us to dig deeper. Hope this helps!
I am using 22.214.171.1245
In my case, turning on/off the portal is taking more like 5+ minutes.
The portal web page to page navigation is taking 1-2 minutes, sometimes more, to refresh. Extremely painful at the moment. I have submitted a ticket for the response times.
I am also seeing similar response times in my portal (at latest release). The time to refresh the cache is awful compared to the old way of using JS. The productivity for development is going to be terrible due to the long times between making changes and then having to wait for the portal to come back up. I sure hope Microsoft comes up with a faster way to clear the cache so you can actually get some work done.
any good news about it? I'm using the latest version of the microsoftcrmportals it's a very bad experience. there is no way to simply "publish" a change and everything is very very slow. It's not usable as CMS.
Have you been able to figure out a way to see changes without need to recycle apppool ?
MSFT did resolve the ticket ?
Thanks in advance
Seconding the request for any update on this. I am working on a client's portal, and don't have the global admin access necessary to restart the web app. I am seeing long delays before the cache is refreshed, and it is making the whole experience extraordinarily painful.
This issue is resolved for us now - apparently there was something going on with the Azure link between CRM and the portal. A support ticket to Microsoft was able to get it resolved for us.
Thanks for sharing Mike, and apologies for the slow response. Do you mind sharing the SR number that was assigned to your case? I'd like to take a look and provide context for all if possible.
Sure thing, the issue number is 116111114926436.
Thanks for this easy to follow guide Patrick. I have managed to implement this in my Trial instance of portals and it works fine. For others it is worth noting that this is an Asynchronous plugin and will run a few seconds (or minutes) after the change is made in the CRM so it is not instant. If you enable the Tracing in Settings > Administration > System Settings under the Customization tab you will then be able to see the plugin fire in the Plug-In Trace Log (Settings > Plug-In Trace Log)
I cannot see any steps from Patrick - was the guide taken off? I am experiencing this cache issue, and would appreciate a way of resolving.
This seems to be an ongoing thing
I've been experiencing this for about a week now. I did set up Web Notifications which seems to work as and when it pleases. When did cycling the entire portal become an acceptable way to do things? it's ridiculous.
Hey Patrick, just wonders as I am not seeing clear cache button on ***/_services/about , do we need to perform any actin to get it or am I missing something? I am able to see only "Portals 126.96.36.1995 xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx" (xxxxx- masked), I have never seen this experience earlier in any instance also I am not Global administrator to restart portal from Admin center.
You must be having Administrator Webroles in order to perform this activity.
To do this Go to Portals > Web Roles > Open Administrator Web Role > Now Associate your Contact record here.
Hope it helps.
If found useful, please mark the answer as verified.
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