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Any idea how to debug it?
Check the alerts shown in mailbox. There you will get some details of failure
Hi, I don't see anything in the alerts. How do I enable the alerts?
Alerts are automatic once test run completed.
Open your mail box and select alerts at left side
I had to enable the alerts for them to appear. The error that I see in the alerts is
Appointments, contacts, and tasks can't be synchronized for the mailbox because the mailbox user doesn't have sufficient permissions on this mailbox.
Exception : Unhandled Exception: Microsoft.Crm.Asynchronous.EmailConnector.ExchangeSyncException: Failed to update the sync state : Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=188.8.131.52, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Principal user is missing prvReadEmailServerProfile privilege Detail: <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts"> <ErrorCode>-2147220960</ErrorCode> <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>Principal user is missing prvReadEmailServerProfile privilege </Message> <Timestamp>2016-10-18T14:56:35.0291813Z</Timestamp> <InnerFault> <ErrorCod...
It is indicating that, user doesn't have read access of email server profile.
Please provide access of the same and check
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