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"Cannot Insert Duplicate Key" when updating MS Dynamics CRM for Outlook Client. CRM Server and the are both on version 8.1 and 2016 Outlook.
Outlook does not lock up and I am able to click on buttons and select items, but keeps coming back up. What can do to take care of this? Where do I clear out this duplicate key?
I had this problem before. This message appears when you try to track an item(e-mail) that is already converted to CRM. To be sure about this: check your advanced find: Look for Emails and select the field subject, copy your subject(from the e-mail in Outlook) to this field and press Results. The result will be the e-mail you tried to track.
Observations and recommendation:
- We also observed that whenever a Sent Email is tracked from outlook it gives an error as “Cannot Insert a Duplicate key”
The resolution does not really make sense, but perhaps it helps.
I have this problems since version 2013. I'm now on 2016 and the problem still exsts.
Spent 30 hours with MS premier support but they can't solve the problem.It's a problem with the outlook client.
I heard about that they will develop the outlook client completly new.
Sorry, i think you have to live with this problems.
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