Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
I have the following problem.
In the ticket flow detail of the interactive service hub we sort on last modified. Since we use a lot of remarks/notes, it would be splendid that the system sees a remark/note as a modification.
Is there a way to set a remark/note as a modification, in order to sort the list?
What you can do is following:
1. Create a workflow that will handle creation/update of Note (annotation entity).
2. Check regarding field of it and if it doesn't contain case - finish workflow.
3. If Note was created regarding case just update one of case's field with the same value.
In this way you will have modified on changed once note is created/updated for a case.
thank you very much, i will look into it
Yes it works now. Thanks
You can verify my reply as answer if it works fine for you.
Business Applications communities