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I would like to know what is the difference between sending the email as a queue and sending the email as user.
We have around 5 different emails that we will be using to send automated email through workflows. And there are 5 different queues setup for those email address. So wondering why didn't they create 5 users instead of 5 queues to send email from.
Any experts advice is highly appreciated.
Users require CRM licenses, queues do not. Beyond that - it's just an email address.
As Jason said, creating a user requires CRM license while queue does not.
Users email id is specific to that user while a queue's email id can be a for a team/department like email@example.com
Apart from that, any email received in a queue will be created as a queue item to work upon and can be picked up by any of the queue member to work upon. This is not possible on an email received to user's email id.
Read More about queues
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