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In the Customer service presentation, there is a mention of the chat functionality being available for organization customers.
How can this be enabled for customers and where are the chats visible for service agents?
CafeX might be worth a look
Thanks Joe, so is it correct to say that there isn't an out-of-the-box chat feature provided by Dynamics 365?
No out of the box functionality but it looks like it has MS blessing and they are working together. blog.cafex.com/microsoft-cafex-turbocharging-customer-engagement-with-immersiveness-and-intelligence;utm_content=50772558&utm_medium=social&utm_source=twitter
CafeX is not available in Oceania for CRM 365 Online, works very good in USA
Hi Sus BI,
+1 for Joe's suggestion. Microsoft and CafeX seem to have closer partnership to provide LiveChat facility.
Below are some of the other options to look at.
Hi Sus BI
I think, this is the easiest way if you are ready to pay:
Hi Blitzey, just to update everyone that Live Assist for Dynamics 365 is now available globally: support.liveassistfor365.com/.../115001500725-Live-Assist-for-365-Regional-Availability
Glad you are enjoying in the US!
Live Assist for Dynamics 365 is the only solution co-developed with Microsoft to provide Chat and Omnichannel within the Dynamics 365 solution. Live Assist supports both USD and Web Clients to bring, content, context, chat and cobrowse to enable you to better support customers directly from website or mobile application.
It is very easy to get going with Live Assist from App Source
Get help from the support site at: support.liveassistfor365.com
I hope this helps.
What I feel from the above statement is that you are looking for chat functionality that integrates with Dynamics 365. Obviously customer service is the #1 priority for businesses today. And in case you’ve been looking for a chat tool that integrates seamlessly with Dynamics 365, then give ProProfs Chat a try. Here’s a link on how the two work together towards increasing customer satisfaction.
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