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In the Audit History for Timecards, we are flooded with "changes" for fields but the New Values are always the same as the Old Values. This is filling up our Audit History when no changes are being made. Can someone explain why this is happening?
when CRM is receiving some data, audit functionality is not looking at whether there were changes - it's only looking at what attributes were there in the incoming records.
Usually, CRM takes care of this problem on the user interface side (most of the times, it will only include updated fields into the data it'll send to the server)
There are a few scenarios when you can get this kidn of screenshot, though:
- There is a plugin/workflow that's updating the record and that's not looking at whether the update is, actually, required. In those cases, that plugin/workflow can easily set exactly the same values, and you'll see that as an update in the audit history
I guess my problem then is locating the Plugin that is firing on this Timecard entity. I am looking at the Plug-in Assembly and Processes and I cannot find it.
It says crm admin was making those changes, and it's happening every 5 minutes, it seems. Could it be a workflow or some kind of external process?
I do not see a workflow running on the Timecard entity that is even close to updating those fields.
Do you know what that timeentry is for? Who entered it and where? Are you using Outlook integration somehow? Any other external processes that could be pushing that information to CRM?
The Timecards are an XRM1 function, which is our Project Management tool integrated with our CRM. The users use the Employee Cockpit in CRM to submit timecards. I contacted XRM1 and they said this code was created by our vendor (who is no longer with us) and they couldn't locate it either.
Well, that's making it a more complicated question.. but, at least, from the audit log stanpdoint there is nothing magical - whatever that code is doing, it's simply setting those field values, and they end up being the same values which you have in CRM already. So you see updates in the audit log even if there is no real change in the data values
We are also facing the same issue. We are facing this issue while pushing data from outlook. Could you please suggest any solution?
I am also facing the same issue when pushing data from Outlook. What could be the possible solution for it ?
Thanks in advance.
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