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we have created a forward mailbox to manage emails to be tracked from a shared outlook mailbox, they do not use the outlook plug in and therefore need to track the incoming emails
the set up all looks correct - followed this https://community.dynamics.com/crm/b/dynamicscrmtipoftheday/archive/2014/03/20/tip-95-track-emails-using-forward-mailbox
but we still get this error when I forward an email to this mailbox, the email is unable to create
any ideas please?
thanks in advance
I had the same problem, emails get rejected with error code 29 (Error occurred while creating the incoming email ) .... so i checked a access rights for the owner of mailboxes and workflow/plugin and "rules to automatically create or update records in Dynamics CRM", everything was OK.
after several searches, I found the following link, which helped me find the solution:
the problem was, duplicate email addresses in mailboxes ( Active and incative), you will delete or change all duplicate email adresses in mailboxes and keep one mailboxes with unique email adresse
I hope this helps :)
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