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I need a way to see what users haven't been accessing CRM, or when is the last date they accessed it. Is there a way to do this globally?
Under System Settings --> Auditing --> Enable Audit User Access.
SELECT ORG.FriendlyName as ‘Organization Name’, SU.Name as ‘User Name’
,SUO.LastAccessTime as ‘Last Login’
FROM MSCRM_CONFIG.dbo.SystemUser SU
INNER JOIN [MSCRM_CONFIG].[dbo].[SystemUserOrganizations] SUO ON SUO.UserId = SU.Id
Inner Join [MSCRM_CONFIG].[dbo].[Organization] ORG on ORG.Id = SUO.OrganizationId
INNER JOIN [MSCRM_CONFIG].[dbo].[SystemUserAuthentication] SUA ON SUA.UserId = SUO.UserId
where SU.Name != ‘NULL’
ORDER BY SUO.LastAccessTime DESC
This doesn't seem to work for CRM 2016
you can enable the "user audit access". Then wait like a month and then you can query your database to find who has or has not accessed CRM:
If you are using CRM online or D365, you can use the Free app provided by Microsoft Called Organization Insights, You can install this in your CRM organization from Appsource:
In any case, it is an excellent app and must have for all organization, I have suggested this to all our clients.
It does User Auditing and much more:
Understanding organization Insights features video :
+1 for Organization Insights.
Hi, You can try Organization Insights which i suggested as answer and let us know if it resolves your issue.
If it does, please mark it as verified answer.
Hi, Since you are using CRM On-Prem, I think your best bet is to run a SQL Query against the Auditing data. This will show you the list of users that have actually used the system, so based on that information you can find out the users that have not viewed the system.
You will need to Enable Audit User Access from System Settings -> Auditing, and wait for some time to get some accurate results. See some of the answers above to see how you can get the data from SQL.
Hope this helps.
We had the similar requirements to find users who have never logged in
This should help
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