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I have an XXXX@yyyy.com mailbox which is processing all the incoming emails properly to MS CRM queue <XXXX@yyyy.com> using email router.
Now, I have configured a voicemail functionality to one of the phone line, which is sending, if any voicemails left to XXXX@yyyy.com. I am not able to process these voicemails to CRM queue.
How can I process them in CRM?
As per technet.microsoft.com/.../hh699695.aspx - Only message class types IPM.Note and IPM.NOTE.Rules.OofTemplate.Microsoft are tracked and saved in Microsoft Dynamics CRM
If the voice mails are of a different format, then these will not be processed in CRM as regular emails.
What you could consider is to send these as attachments to regular emails that would be otherwise processed.
Yes we are getting voicemails on SMTP port only.
However, these voicemails are relayed on actual shared mailbox email address, but the address in TO line when voicemail reaches shared mailbox is something like email@example.com.<companydomain>.com , instead of xx.yyyyyyy@<companydomain>.com and hence email router is not picking it up and processing in CRM.
Do you have any idea how we can configure if voice message when relayed, should use actual shared mailbox address?
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