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I know ... I know .. most people would consider this a FEATURE, not a bug.
However, my customers use the incoming email / email to case conversion and they want to see if the email they sent from the case was undeliverable.
It appears that CRM doesn't pick these up. I just wanted to confirm that this was a feature, or if a bug, if there's a fix for it. We are on 8.2.0, hopefully upgrading to 8.2.2 soon. On-Premise. Using mainly for customer service. We are still using the Email Router. Would be interested to know if this problem would be better with SErvice Side Synchronization.
Unfortunately, like you mentioned, looks like is not possible.
You have this thread that has some possible solutions that someone implemented... community.dynamics.com/.../112641
A possible solution would be using Click Dimensions solution:
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