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my process is that when a customer send email to us a contact is auto created with the first and last name of the email sender, but when I activate an automatic record creation rule for a case the name of the contact become the email address of the sender instead of the the first and last name any help?
Hi Yasemeen zada,
As far I know this is default behaviour of CRM. For example you received an email from firstname.lastname@example.org. CRM doesn’t know how separate First Name and Last name from the above email address.
Few things you can achieve which are
1. if an email address contain ‘.’ ( email@example.com) then using a plugin on oncreate of contacts you can split First Name and Last Name.
2. Keeping full name as Last name. In this case you have remove @crm.com using a plugin on oncreate of contacts
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