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We have Dynamics 365 Version 1612 on premises. My CRM manager left some time ago and we have have found that nobody in the company can grant login access to new users or do some other admin tasks, since nobody has the credentials required. I do, however, have access to the database where all the info is stored and queried this:
select * from dbo.SystemUserBase
in order to see all my users. Now, what I would like to know is where and how to assign myself as CRM admin to manage my users.
This is unsupported but here is what you can do:
declare @RoleId uniqueidentifier
Select @RoleId = RoleId From Role Where Name = 'System Administrator'
Insert Into SystemUserRoles(systemuserroleid, systemuserid, roleid)
Values (newid(), dbo.GetUserId(),dbo.fn_FindUserGuid(), RoleId)
Take a backup before you will do that.
Instead of doing something from database.. can you or anyone able to reset password of CRM Manager account. Once password reset, you can able to login with CRM manager account and assign some other user as System Admin and then you can able to add new users.
I think this is the right way.. Using Database it will be very tricky and you might need to insert records into multiple tables
try to check this topic:
Otherwise if nobody can't help you before i can try to find it, but my version is CRM 2016 220.127.116.11. I had a problem with creating new users in CRM so i already succesfully tried to create new user within SQL, but i can in this case assign role later in CRM.
Sorry i have non-refreshed page from yesterday so i didn't saw any answers before i wrote :X :)
If someone could reset... But that was precisely the problem.
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