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Hi there everyone!
I am working in Microsoft Dynamics CRM 2011. We have a plugin that is firing Pre-Operation on QuoteProduct that simply checks if the ispriceoverridden is 1, if it is it sets manual and volume discount amounts to 0. This seems to be working great on a per QuoteProduct (line item) basis, but it is not updating the totalamount on the Quote itself.
We have an identical plugin on the Pre-Operation of OrderProduct doing the same thing, that is working as expected. Why would the Quote totalamount not be calculating correctly (it seems to be still applying the volume discount).
The calculation sequence is a bit complex, and it's possible that quotes and orders are slightly different, but I've not seen that. It's worth checking the execution order of your plugins, though the system calculations normally work on a difference stage from those available to custom plugins.
It's worth enabling auditing to see what is happening in the calculation sequence. This also shows that some of the system calculations do the Update on a Retrieve
Thank you for your response.
We have checked the audit trail and everything looks perfect. The Update is showing the volume discount being set to 0 and the calculations on the individual line items are correct, but the totalamount calculation for the Quote is still incorporating the volume discount.
When reopening the Quote Product from the Quote page, everything is showing up as expected and the only other extras on the audit trail are showing Retrieve of the ispriveoverridden
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