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During the testing process for USD upgrade (3.3+), I noticed an issue which could be a glitch with the signature block. Upon pressing the 'forward' button, the signature block appeared to be populated in the email fine (i.e. using "insert signature"). When I pressed saved, it disappeared all of sudden. Every subsequent email after that with both reply and forwards didn’t have a signature block unless you added it again via template.
Please note that here Email signature contains some text bold text and hyperlinks in it (email address/website URL etc). This seems to be random behaviour and possibly depends upon the FROM field value of an user vs Queue name!!
May I get some help as to how to troubleshoot and possibly resolve this issue. Has some experience this issue before? Is this caused because of browser type or its settings etc.
Thanks in advance, AR
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