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In a knowledge base article i would like to reference another article.
EG Say you have an article on Painting a Wall and another article about Filling Holes in a Wall.
Within Painting a Wall I want to remind users about filling holes. Rather than re-write the relevant information, I provide a link - See Filling Holes in a Wall.
I would have thought - link to another article - is a pretty basic function but i cannot see anyway to do this. I tried using the URL generated by Email a Link, but this only seems to work on my login and opens the article for editing.
this is max you can do : https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hub-user-guide-knowledge-article#update-published-knowledge-articles
you can just add a text saying - refer to related article or something.
Thanks for replying.
I am stunned that such a simple functionality is not available. Definitely a negative for MS on this.
we can definitely raise it in the idea forum. :experience.dynamics.com/ideas
I just went to do that and found a topic on it already, so voted it.
Hi, I do not find the Idea for voting. can you please Post the Link so that I can also vote for it.
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