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We have CRM add-in for 2011 installed for Outlook 2016. When Users click on the CRM folders to access records it comes up with the message " Retrieval of a page from a CRM Server failed due to an error "
Now the issue is limited to only few users even though they have full permissions to access those records.
I checked the online solutions but none of them worked like clearing the CRM Cache from Diagnostics, Repairing the Add-in's etc.
What is your CRM 2011 version?
Unfortunately, this is a known issue. Here are the mitigation steps: https://support.microsoft.com/en-us/help/4463070
Thank you Srihari for the link - I checked that option earlier but in Outlook I don't have the option to tick or untick "Optimize for Compatability"
Hi Shidin - The CRM Version is 2011 (5.0.9690.4376)
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