Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Hope all are doing well.
MS CRM 2015
In case entity once we create the record the sla timers will start based on sla items we have configured in sla agreements. recently our client need ONE scenario like when he reopens the case from resolved state SLA records should also reinstate and timers should start. for this we have done with a workflow to start the applicable when date field and its working fine. we are able to reinstate records those which are succeeded in the sla timers. we are unable to start the sla timers for expired status for sla timers. please suggest me.
Business Applications communities