Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 release wave 1Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Hope all are doing well.
MS CRM 2015
In case entity once we create the record the sla timers will start based on sla items we have configured in sla agreements. recently our client need ONE scenario like when he reopens the case from resolved state SLA records should also reinstate and timers should start. for this we have done with a workflow to start the applicable when date field and its working fine. we are able to reinstate records those which are succeeded in the sla timers. we are unable to start the sla timers for expired status for sla timers. please suggest me.
Business Applications communities