Breaking news from around the world
Get the Bing + MSN extension
Now Available in Community - MBAS 2019 Presentation Videos
Catch the most popular sessions on demand and learn how Dynamics 365, Power BI, Power Apps, Power Automate, and Excel are powering major transformations around the globe. | View Gallery
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
Is it possible? We often have more than 40 records in a queue and it would be nice to route them all at once.
Not sure if it will help but you can try setting page limits under user settings >> general tab.
Hope this helps.
I agree with Ravi. You could try Ravi's suggestion to modify personal option for Records per page. While the max limitation per page would be 250 for case routing.
If your cases are more than thousands or millions, I would recommend another way to add cases to specified queues without page limitation.
1. You need to create one on-demand workflow which is used to add cases to specific teams.
2. Then create one view to include all cases you would like to migrate to queue
3. Open XrmToolBox , download one plugin named 'Bulk Workflow Execution' which will run the on-demand workflow in 1st step for all records in specified view without page limitation like following:
Hope the above could help.
Thank you for the responses, however I do not believe we are doing case routing. We are routing records to queue A for review review by person A. Then person A routes the records to queue B where person B takes some action (knowing they have been approved by person A).
So when person A is routing, they are only able to route 40 records at a time (if they select more than 40 and try to route, they get an error).
Ravi's thought is a good one, but did to help unfortunately.
Johnny, you're bulk solution may work. I assume this would also work for records in custom entities, and not just cases? We would have to build a new view that only contained the records that go to queue A, but this wouldn't be too hard.
Hi Ben T,
This 'Bulk Workflow Execution' is used to run the on-demand workflow for all records in specified view.
Sure. You could change the case entity in workflow as any other customized entity.
If you finally achieve your goal , pls kindly mark any helpful answer as verified. Thanks in advance.
Business Applications communities